Client Policies.

Clear care.
Calm experience.

Thoughtful expectations protect your time, your comfort, and the quality of every PyreLume experience.

At a glance

Simple expectations.
Respectful care.

These policies are designed for a safe, reliable, and genuinely restorative mobile massage experience.

Booking

Change or cancel at least 24 hours before your appointment to avoid a late-cancellation fee.

Arrival

Please provide a clean, private area with enough room for the table and safe movement around it.

Standard

Offer an experience that feels personal, useful, and genuinely restorative.

Full policies

Open each section for the details that apply to your appointment, package, or gift.

Submitting a request does not guarantee an appointment. Your session is confirmed after date, time, location, service area, price, and payment method have been approved in writing.
A valid card may be required to reserve the appointment. First-time clients, group appointments, and bookings valued at $200 or more may require a $50 reservation payment, which is applied to the final total.

Appointments changed or canceled at least 24 hours in advance may be rescheduled without a fee. Cancellations made less than 24 hours before the start time may be charged 50% of the scheduled service price.
Cancellations within six hours, missed appointments, or inability to access the service location may be charged 100%. Documented emergencies and sudden illness may be reviewed individually. Weather or safety-related changes initiated by PyreLume may be rescheduled without penalty.

Please be available approximately 15 minutes before the scheduled start so setup and intake can be completed without reducing hands-on time.
If the client is delayed, the session may be shortened to protect the next appointment and the full scheduled price remains due. If PyreLume is delayed, the full hands-on time will be provided or an appropriate adjustment will be offered.

Clients must provide accurate health information and disclose pregnancy, recent procedures, injuries, medications, allergies, contagious symptoms, and relevant medical conditions. Medical clearance may be requested when massage may not be appropriate.
Please reschedule if you have a fever, vomiting, a contagious illness, or are under the influence of alcohol or impairing drugs. Massage is not medical diagnosis or treatment and does not replace care from a licensed healthcare provider.

Monthly Renewal is billed monthly until canceled. Written notice should be provided at least seven days before the next billing date. A monthly session is personal to the member and should be used within 60 days of issue unless otherwise stated.
Renewal Duo sessions must be scheduled at one location. Gift purchases may be applied to the selected service or their paid value. Promotional bonuses may carry separate stated dates or restrictions, while paid gift value is honored as required by applicable law.

The remaining balance is due no later than the end of the appointment unless the session or package was prepaid. Accepted payment methods will be listed in the final booking system.
Prices do not include gratuity. Gratuity is always optional and never expected.

Listed prices include mobile setup and travel within the standard service area confirmed during booking. Appointments outside that area may include a travel fee quoted before confirmation.
Clients are responsible for providing legal, reasonably close parking and for reimbursing required parking, toll, gate, or access charges disclosed before or during the visit.

Please provide a clean, smoke-free, temperature-controlled, private area of approximately 8 by 10 feet, plus access to an electrical outlet and handwashing facilities.
Pets should be secured and children supervised away from the treatment area. PyreLume may decline or end a visit when the environment, access, occupants, or activity creates a health or safety concern.

Appropriate draping is used throughout every session; only the area being treated is uncovered. Clients may request changes to pressure, positioning, music, or technique, or end the session at any time.
All services are strictly therapeutic and nonsexual. Sexual comments, requests, exposure, harassment, threats, or inappropriate conduct will end the session immediately. The full fee may remain due, and future service may be refused.

Clients under 18 require written consent from a parent or legal guardian, who must remain on the premises. PyreLume may limit services for minors based on training, insurance, or professional judgment.
Contact, intake, and session information is used to schedule and provide care and is not sold. Clients must disclose security procedures, stairs, accessibility concerns, gate codes, or other entry requirements before the visit.

PYRELUME WELLNESS